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JacForm Builder Privacy Policy Updated: 5 October 2023
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

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From Form Responders
When you fill in or complete a form used by one of our Customers, we collect information relating to you and your use of our services:

• Form responses. We collect and store the form responses that you submit, in some cases using third party server providers like Amazon Web Services or Google Cloud, on behalf of our Customers. The form creator (Customer) is responsible for this data, and they manage it. A form may ask you to provide personal information or data. If you have any questions about a form which a Customer has sent to you or given you access to fill in, or about the data to be provided in the form, please contact the form creator directly, since JacForm Builder is not responsible for the content of that form. The form creator may have their own privacy policy.
• Are your form responses anonymous?
You will need to ask the form creator as it depends on how the individual, company or organization has chosen to configure the form(s). We provide information to form creators on how they can collect responses anonymously. However, even if a form creator has followed those steps, specific questions in the form may still ask you for your personal information or data that could be used to identify you.
We treat unique form questions and responses as information that is private, unless a party other than JacForm Builder has made that information public. We don’t use form data other than as described in this privacy policy without our Customers’ consent. We don’t sell Customers’ form data, nor do we make it available to third parties without the Customer’s permission.

We use information gathered from and provided by our Customers to do the following for our Customers:

Provide services and technical support, assist them with form design and creation, provide technical troubleshooting, manage our relationship with them, and to gather information on how they use our services.

Certain features of our services use the content of form questions and responses and Customer account information in additional ways. Feature descriptions will identify where this is the case. Customers can avoid the use of form data in this way by simply choosing not to use such features. For example, by using our form templates feature, to add questions to forms, you also permit us to aggregate the responses you receive to those questions with responses received by other form templates users who have used the same questions. We may then report statistics about the aggregated (and de-identified) data sent to you and other form creators.

If you choose to link your JacForm Builder account with a third party account, such as your Google or Facebook account, JacForm Builder may use the information you allow us to collect from those third parties to provide you with additional features, services, and personalized content.

In order to provide you with useful options to use the services together with social media and other applications, we may give you the option to export information to, and collect information from, third party applications and websites, including platforms such as Google and Twitter and social networking sites such as Facebook. When exporting and collecting such information, you may be disclosing your information to the individuals or organizations responsible for operating and maintaining such third party applications and sites, and your information may be accessible by others visiting or using those applications or sites. We do not own or operate third party applications or websites that you connect with – you should review the privacy policies and statements of such websites to ensure you are comfortable with the ways in which they use the information you share with them.

To manage our services. We use your information, including certain form data, for the following limited purposes:

• To monitor, maintain, and improve our services and features. We internally perform statistical and other analysis on information we collect, including usage data, device data, referral data, question and response data and information from page tags, to analyze and measure user behavior and trends, to understand how people use our services, and to monitor, troubleshoot and improve our services, including to help us evaluate and design new features. We may use your information internally in order to keep our services secure and operational, such as for troubleshooting and testing purposes, and for service improvement, marketing, research and development purposes.
• To enforce our Terms of Use.
• To prevent potentially illegal activities.
• To screen for and prevent undesirable or abusive activity. For example, we have automated systems that screen content for activities such as, phishing, spam, and fraud.

To create new services, features or content. We may use your form data and form metadata (that is, data about the characteristics of a form) for our internal purposes to create and provide new services, features or content. Regarding form metadata, we may look at statistics like response rates, question and answer word counts, and the average number of questions in a form, and publish interesting observations about these for informational or marketing purposes. When we do this, neither individual form creators nor form responders will be identified or identifiable unless we have obtained their permission.

To facilitate account creation and the logon process. If you choose to link your JacForm Builder account to a third party account, such as your Google or Facebook account, we use the information you allowed us to collect from those third parties to facilitate the account creation and login process.

To contact you about your service or account. We will occasionally send you communications of a transactional nature (e.g. service-related announcements, billing-related matters, changes to our services or policies, a welcome email when you first register). You are prevented from opting out of this type of communication since it is required to provide our services to you.

We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
Website Visitors
See the section above regarding information related to visitors to our websites. We use that information, including but not limited to cookies, customer data, usage data, device data, referral data and information from page tags, to manage and improve our services, to serve and support our Customers, for research purposes, and for the other various purposes described in this privacy policy.
We may disclose information with third parties, for limited purposes, as follows: • Your information to our service providers. We use service providers who help us to provide you with our services. We give some personnel of these providers access to your information, but only to the extent necessary for them to perform their services for us. Our contracts with our service providers require them to maintain technical protections to ensure the confidentiality of your personal information and data, to use it only for the provision of their services to us, and to handle it in accordance with this privacy policy. Examples of service providers include payment processors, hosting services, email service providers, and web traffic analytics tools.
• Your account details to your billing contact. If your account holder details are different from the billing contact listed for your account, we may disclose your identity and account details to the billing contact upon their request. We typically will attempt to notify you of such requests. By using our services and agreeing to this privacy policy, you consent to this disclosure.
• Your email address to your organization. If the email address under which you’ve registered your account belongs to or is controlled by an organization, we may disclose that email address to that organization in order to help it understand who associated with that organization uses our services, and to assist the organization with its enterprise accounts.
• Aggregated or de-identified (anonymized) information to third parties to improve or promote our services. We do this so that no individuals can reasonably be identified or linked to any part of the information we share with third parties to improve or promote our services.
• The presence of a cookie to advertise our services. We may ask advertising networks and exchanges to display ads promoting our services on other websites. We may ask such parties to deliver those ads based on the presence of a cookie that was placed when you visited one of our websites, but in doing so we will not share any other personal information with the advertiser. Our advertising network partners may also use cookies and page tags or web beacons to collect certain non-personal information about your activities on this and other websites to provide you with targeted advertising based upon your interests.
• Your information if required or permitted by law. We may disclose your information as required or permitted by law, or when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, and/or to comply with a judicial proceeding, court order, subpoena, or other legal process served on us.
• Your information if there’s a change in business ownership or structure. If ownership of all or substantially all of our business changes, or we undertake a corporate reorganization, including a merger, acquisition or consolidation or any other action or transfer between Jotform entities, you expressly consent to Jotform Inc. transferring your information to the new owner or successor entity so that we can continue providing our services.
• Information you expressly consent to be shared. For example, Jotform Inc. may expressly request your permission to provide your contact details to third parties for various purposes, including to allow those third parties to contact you for marketing purposes. If you give your permission, you may later revoke your permission, but if you wish to stop receiving communications from a third party to which we provided your information with your permission, you will need to contact that third party directly.
• If you’re a Customer, you are able to control who can take your form by changing your collector settings. For example, forms can be made completely public, and indexable by search engines. You can also choose to share your form responses instantly or at a public location.

Please note that, if you’re a form responder or Customer who has entrusted us with safeguarding the privacy of your personal information, we will not disclose or share it with third parties unless we have (a) given you notice, such as in this privacy policy, (b) obtained your express consent, such as through an opt-in checkbox, or (c) de-identified or aggregated the information so that individuals or other entities cannot reasonably be identified by it.

By using our services or visiting our websites, you consent to the above-described disclosures.

In some cases, the applications or user interfaces you encounter while on our sites are managed by third parties, who may require that you provide your personal information. We are not responsible for the privacy practices of these third party services or applications. We recommend carefully reviewing the user terms and privacy statement of each third party service, website, and/or application prior to use.
We generally retain your information for as long as you have an account with us, as necessary to otherwise to provide services to you, to comply with our legal obligations, to enforce our agreements and terms of use, and for as long as one or more of your forms remain publicly accessible on our website. If you close your account and make your forms publicly unavailable through your account dashboard, your personal info will be deleted after one month. If your account has not been closed but is inactive for one year, we will hold your personal data in encrypted form for one additional year, at which time we will delete it. We will delete personal info in response to valid data subject requests made under applicable privacy law such as under the GDPR. This paragraph constitutes our data retention policy as to your personal information.
Sharing Your Personal Information
We never share your Personal Information with third parties. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: Learn more. You can also opt-out of Google Analytics here: Learn more.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at online advertising.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


This site does not have any age restrications.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Details
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by form at Click Contact Page or by mail using the details provided below:

Vp.Karthik Alex
5/34, Mangalakudi, 625107, Madurai, Tamil Nadu, India.

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